Nior London are delighted to offer free shipping on all #YourNior orders placed within the UK, with an expected delivery time of around 2 to 4 working days.
Named and Next Day Delivery
If Next or Named working day delivery is available for #YourNior order, you will be able to select this at checkout stage. This option is usually available on all deliveries that take place Monday to Friday between 7.30am - 6.00pm, at a cost of £9.00, when ordered before 8.00pm the previous day.
Nior London are delighted to offer free shipping on all #YourNior orders placed within the EU, with an expected delivery time of around 5 to 7 working days.
International DeliveryStandard Delivery
For all international orders, please be advised that there is a fixed standard delivery charge of £10.00 on all orders, with an expected delivery time of between 7 to10 working days.
Should you live in a country where Nior London is available to purchase through one of our certified retail outlets, please get in touch with the Nior team, and someone will be happy to forward your enquiry to your local Nior representative, who will do their best to arrange a reduced delivery time/postage fee.
Duty Payments & Customs
As you may be aware, products chosen to be delivered to destinations outside of the E.U may be subject to taxes, fees, levies or other charges imposed by the chosen country.
As a result, we would like to kindly inform you, that as the recipient of Nior London product(s), you are to be held accountable for all customs formalities on their export and import, as well as any additional charges incurred; including import duty, formal customs entry, taxes, levies and/or any other fees. These of which, shall be billed to the recipient, with a notification for a separate request to complete the payment of these charges.
Should you wish to place an order on behalf of someone else, or if it is to be delivered elsewhere, we would like to advise you to ensure the recipient has been made aware of their responsibility for these additional charges.
Unfortunately, we regret that Nior London hold no control over these charges, nor are able to foresee what these may be, or offer you support with these. Therefore, please be sure to check the import charges applicable within the country you have chosen, before you place an order for #YourNior product(s) to be delivered there.
#YourNior Returns and Refund Policy
Return address: Nior London, Unit 2 Cleveland Way, Hemel Hempstead, HP2 7DL
If you have changed your mind about #YourNior purchase, please return the item(s) in their original condition, alongside your proof of purchase to the Nior London warehouse, where a member of the Nior team shall be happy to help you arrange an exchange or refund. Unless the product(s) are found to be faulty, we kindly request this is completed within 35 days of receiving your order, and the postage is expected to be borne by yourself.
Once we have received the item(s) you wish to return, we shall process your refund immediately. Please note, all refunds shall be made to the named person placing and paying for the order, and may take up to 5 to 7 working days from the date you return the item(s) and for the bank to transfer the funds to you.
When returning your item, please note that the way in which you originally paid, and purchased #YourNior products, will determine how you are refunded. Therefore, we suggest, for purchases made through a Nior retailer, that the item(s) are returned to the store from which they were originally purchased, where someone will be happy to help you with the exchange or refund of #YourNior item(s).
Any unwanted items, unless damaged or faulty, must be returned in the condition they were received. By this, we mean that you are expected to have kept all original packaging and leaflets, undamaged, unopened and unused. Due to EU regulations, we cannot offer a refund, replacement or exchange on items that are in a non-saleable condition.
If you would like to read more on your consumer rights, please see the Consumer Contracts Regulations 2013.
In the rare event that the #YourNior product you have received is either; incorrect, faulty, damaged or not found to be as described, on arrival, please contact us at email@example.com, where one of our team will be ready to help you arrange an exchange or refund on #YourNior product(s) and reimburse you for any postal charges incurred to return such items.
For all #YourNior international returns, once you have returned your item(s) and they have been safely received, your credit or debit card shall be credited within 14 days of us receiving them.
We would like to inform you that all refunds, will be in sterling, and may therefore not precisely equate to the amount originally paid, owing to fluctuating exchange rates.
Please also ensure that for whichever reason you have chosen to return #YourNior product(s), an appropriate proof of postage has been obtained, as this may be requested by one of our team, in order to credit your account as soon as possible.
For all purchases made through a certified Nior London retailer, we strongly advise that all #YourNior exchanges and/or returns are brought to the attention of the store in which the item(s) were originally purchased, before contacting us directly. Should, for any reason, your efforts be unsuccessful, please contact us at firstname.lastname@example.org, where one of the Nior team will be happy to assist you and resolve the matter promptly
Unfortunately, in line with our refund policy, we are unable to offer you an exchange on any of #YourNior products, unless the product is found to be faulty, or an incorrect product is received. Should you believe, for any other reason that you are entitled to an exchange, please contact us at email@example.com, where one of the Nior team will be happy to help you.
In order to exchange an item, please return the unwanted item following our returns procedure above, remembering to place a new order online for the product you would like. Please note that it may take up to 14 days from the date we receive your item and for the refund of your original product to be processed.