How long is the delivery process?
Orders are usually processed within two days, with an expected delivery time between 2 to 4 days working days, and 10 days for international orders.
For further information on delivery times, costs, and our international rates, please read the shipping policy to find out more.
Do you deliver internationally?
You will be pleased to hear that worldwide shipment is available on all #YourNior products, with more information on the costs and time of doing so, available here.
However, please note there may be certain circumstances in which you will find the Nior London website to not always be the best way for you to purchase #YourNior product(s): this is explained further in the #YourNior International Returns & Exchange Policy section.
Payment & V.A.T
For all #YourNior orders, payment can be made in either GBP, or the local currency within the country you wish to have your order delivered to. However, please note that all prices displayed on the Nior London website, for both our product(s) and their delivery, are inclusive of any U.K Value Added Tax applicable. Therefore, the total price for any #YourNior product(s), and/or delivery, will always be the same, regardless of whether or not U.K Value Added Tax is chargeable on the sale.
Where delivery is requested to an EU address, the price for #YourNior product(s) and their delivery will usually include the appropriate VAT, of which will be set at the rate for the country of delivery.
If you wish to place an order for product(s) with a delivery address outside of the E.U, both the products and the delivery service will tend to be zero-rated, and there will be no U.K Value Added Tax charged on either. Although, you will find that the price you pay for #YourNior product(s), and/or their delivery, will remain at the same price as that shown on our website.
Unfortunately, because of this, you may find the Nior London website will not always be the best way for you to buy our products. Especially if you either are; a non-UK resident wishing to claim back VAT on #YourNior order(s) made for delivery outside the E.U, or if you are an E.U trade customer expecting to buy our goods and delivery services exclusive of VAT. Therefore, in these situations, you may like to place #YourNior orders through our specialist export retailers, or contact email@example.com for further assistance. However, please note that shipping costs charged by this service may vary from that of the services offered via the Nior London website, and in most instances, will be higher.
How do I check on an order I have placed?
For all enquiries regarding your order, or #YourNior products, please email firstname.lastname@example.org, where one of the Nior team will be happy to help you with your enquiry.
How do I change or cancel an order?
Unfortunately, in most instances, once your order has been placed it is not possible to make changes to your order. Therefore, if your order has already been despatched from the Nior London warehouse, we kindly ask you to return the item following our returns procedure. For details on how to do so, please read our 'How to return an item' for more information.
However, if your order has not yet been despatched from our warehouse, we may still be able to; change delivery your address details, add items, remove items, or cancel your order completely. In order to do so, please contact our Customer Services team for advice at email@example.com, between 9am and 5pm Monday to Friday, with your order details to hand.
How do I apply my Nior skincare?
All #YourNior products have been meticulously designed to ensure maximum ease, and absorption of our formulae into the skin. Therefore, you will find with each and every one of the Nior products you try, they will sink in beautifully. For further information on the directions and frequency of use, or the ease of application, please read the product leaflet enclosed within #YourNior product(s) box, or the product details provided on our website.
Can I use Nior London formulas after surgery?
All of #YourNior products are suitable for use on fully-healed scars, avoiding direct contact with eyes, mucous membranes and open wounds. However, if any irritation were still to occur, then we advise you to stop using the product(s) immediately and seek medical attention.
How long can I keep each product?
The recommended shelf life for each #YourNior product is 36 months, which would be reduced to 12 months once the product has been opened. For certain products, due to the levels of potent and highly active ingredients, some natural discolouration is to be expected over time. However, please rest assure, this will not impact the life of the product - nor the results they deliver!
Are my Nior products tested on animals?
Nior London are proud to inform you that #YourNior products have not been, or will ever be, tested on animals. Testing of finished cosmetic products on animals has been banned in the EU since 2004, and testing of all cosmetic raw material on animals since 2009. Therefore, it goes without saying, that all of our Nior London skincare products comply with this mandatory requirement!
Where are Nior products made?
Nior London are proud to announce that all of our skincare products have been designed and produced within the UK, alongside an expert team of chemists and researchers, at one of Europe’s leading laboratories, holding both GMP certification and MHRA approval.
Does the product contain preservatives?
Due to the maximum levels of potent active ingredients that allow #YourNior formula(s) to deliver the results they claim, each Nior product has been carefully designed to ensure it is airless, and preserved at its optimal level.
As a result, you will find that the Nior London skincare product range has been designed to include preservatives, as it is a legal requirement for all multiple use cosmetic products, that can perceivably support microbial growth, like our formulas, to pass a Preservative Efficacy Challenge Test (PET).
Are Nior products organic / made from organic ingredients?
With our primary focus being on results, it is not always feasible for us to source and use organic ingredients within our Nior London formulae. However, with our promise to be a brand of integrity, we are always trying to do our best and trying to discover ways in which this would be possible, on a longer-term basis, without deterring from our purpose.
Where can I buy Nior London products?
For information on your nearest Nior stockists, or to find your nearest retailer, please emails us at firstname.lastname@example.org, where one of the team will be happy to help you with your search.
Do you offer samples?
Unfortunately, we do not offer samples of our products. However, if customers purchase one or more products and would like to try another of our formulae, please email us at email@example.com to let us know which you had hoped to try, and we will do our best to include this with your purchase.
How do I update my address?
If you would like to update #YourNior details, please sign in to your account using the ‘LOGIN’ button located on the top right hand corner of the nior.london homepage. Once you have completed this, simply select the “View Addresses” section, found under your country of residence, scroll down to “edit/delete”, where you will be able to amend your contact details and address.
Forgotten Your Password?
Using the “LOGIN” link at the top right hand corner of the Nior London homepage, simply enter the email address you have registered an account with us in, once you have selected “forgot your password?” (located above the “sign in button”). After you select the submit button, an email will be delivered to your inbox containing instructions to reset your password. Please ensure you check your spam/junk folder, just in case, as occasionally our emails end up there!
How do I view my order history?
To view your previous orders, please sign in to your account by clicking ‘LOG IN’ on the top right hand corner of the web browser, on the nior.london homepage. Once you have successfully done so, a record of your previous online orders will be displayed under the heading ‘Order History’.
Should you like to record your order history, it is important that you log into your account at the checkout stage when completing your transaction, even if you have done so previously.